COVID-19 Guidlines

We prioritise the health and safety of our customers and drivers.
Therefore, we ask you to read and follow our COVID-19 guidelines.

Covid Safe

Towncars recommendations:

  • Maintain common sense hygiene practices, as recommended by the World Health Organisation (WHO).
  • Please follow your local authority advice regarding the use of face masks when travelling. Please note that it is strongly recommended customers and drivers wear a face mask where social distance is not possible.
  • Please isolate yourself if you have been in contact with a confirmed coronavirus case.
  • Please do not travel if you are experiencing flu-like symptoms that match coronavirus description.
  • If you need to travel to your location for isolation, please wear a mask and avoid contact with the driver.
  • Do not book a car for more than 2 passengers in a five-seated car and always sit at the back.
  • Travel with up to 4 passengers on the Towncars People Movers and always seat at the back.
  • Passengers should handle their own luggage including placing it in the boot where possible.
  • Please understand that the driver has the right to cancel the trip if he/she feels unsafe.
  • Drivers are instructed to keep the vehicle clean at all times and behave appropriately.
  • Drivers should employ standard cleaning practices at the start and end of each shift, by wiping down surfaces with disinfectant.
  • Use an alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, exchanging payment and after personal contact.
  • Towncars offers contactless payments, done via credit card when booking with our Call Centre, Online Portal or in the Towncars Pre-Book App.
  • Passengers and Drivers are encouraged to download and use the COVID Safe App.


Kind regards,
Towncars Team