Please follow your local authority advice regarding the use of face masks when travelling. Please note that it is strongly recommended customers and drivers wear a face mask where social distance is not possible.
Please isolate yourself if you have been in contact with a confirmed coronavirus case.
Please do not travel if you are experiencing flu-like symptoms that match coronavirus description.
If you need to travel to your location for isolation, please wear a mask and avoid contact with the driver.
Do not book a car for more than 2 passengers on a five-seated car and always seat at the back.
Travel with up to 4 passengers on the Towncars People Movers and always seat at the back.
Passengers should handle their own luggage including placing it in the boot where possible.
Please understand that the driver has the right to cancel the trip if he/she feels unsafe.
Drivers are instructed to keep the vehicle clean at all times and behave appropriately.
Drivers should employ standard cleaning practices at the start and end of each shift, by wiping down surfaces with disinfectant
Use an alcohol-based hand sanitiser where possible between hand washes and after opening and closing doors, exchanging payment and after personal contact.
Towncars offers contactless payments, done via credit card when booking with our Call Centre, Online Portal or in the Towncars Pre-Book App.
Passengers and Drivers are encouraged to download and use the COVID Safe App.